Refunds and Exchanges

If when you receive your walking sticks, canes or poles you decide for any reason that you don't want them (or if they are not suitable) you can return them for a refund or exchange them within 60 days of purchase. They must arrive back with us in the condition that you received them, that is perfect!

Please send all returns to: Emilyhannah Ltd, 67 High Street, Cottenham, Cambs, CB24 8SA, United Kingdom

You are responsible for the returns postage cost, and we recommend you use a recorded service as we can not be responsible for items that go missing en route.

Exchanges
If you are returning goods for an exchange you will need to pay the returns postage and we will pay to have the replacement sent out to you.


Please include your paperwork with written instructions i.e "Please refund me" and return to: Emilyhannah Ltd, 67 High Street, Cottenham, Cambs, CB24 8SA, United Kingdom

Help! I'm in a hurry
If you want to exchange something quickly, you can place a new order and then send the other item back for a refund.

Damaged on arrival

If, when you open the parcel, you find the sticks, canes or poles have been damaged by the courier service, please contact us immediately. We will send you a replacement. Please return the damaged item and we will extract compensation from the courier and reimburse your postage charge.

If you have any questions please call or email us: info@walkingsticksonline.co.uk

A customer service comment:

Hi There, No problem at all, thank you for excellent customer service. We can arrange Thursday 13th or any day next week as long as we know. Thanks again Neale

And another customer service comment:

Just to thank you SO much. The stick arrived today (or rather yesterday - I see it's after midnight!). It was very good of you to send it so promptly. You have a VERY satisfied customer!

Regards

Joan Crow

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