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Emilyhannah Walking Sticks
0208 123 8042
sales@emilyhannah.ltd.uk

Emilyhannah Limited Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.walkingsticksonline.uk.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit and debit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Romancart.com to power our online store. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@walkingsticksonline.co.uk or by mail using the details provided below:

67 High Street, Cottenham, CAMBS, CB24 8SA, United Kingdom

Is Emilyhannah Limited GDPR compliant ? ***NEW EU REGULATIONS***

Is all customer data kept secure in one safe place ?

Yes. We keep customer data secure on our own server. Access is secured with 2 Factor Authentication. We only keep order and contact details. We do not keep any card or payment details.

Is all customer data recorded for a specific purpose and is the customer aware of this ?

Yes, the data such as name and address is recorded so that the customers order can be delivered and so that Emilyhannah Limited can communicate with the customer regarding their order.

Is all personal data consented to by the individual ?

Yes, the customer is unable to place an order without voluntarily entering the necessary details to process and communicate regarding that order.

Will we remove all customer details if asked to by that individual ?

Yes, it takes about 3 clicks from our end to remove any and all data regarding an individual, not withstanding that we have to keep a record of each transaction for the tax authorities.

Will we contact the relevant authorities within 72 hours if there is a data breach ?

Yes, in the extremely unlikely event that there is a data breach, we will contact the relevant authorities.

Do we keep a record of how customers have consented to be contacted by Emilyhannah Limited?

Yes, to consent to be contacted other than in direct relation to an order, from May 25th 2018, customers must click on a link in an email to confirm their consent. Also known as double opt-in. We keep a record automatically of this double opt in.

What should you do if you feel we have not been compliant ?

Please tell us. We will fix any problem immediately.

Where can you read the full text of this new EU law ?

http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32016R0679&from=EN

Company Information

walkingsticksonline.co.uk is part of Emilyhannah Ltd. Company No. 6579273 Vat Reg. GB 855 332914 Emilyhannah Ltd, 67 High Street, Cottenham, Cambridgeshire, United Kingdom.

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