There are a lot of websites out there selling walking sticks, canes, crutches and mobility aids so how do you choose who to buy from? We find the majority of our customers are repeat customers and those that have received recommendations about us. This is obviously brilliant news and something that we are proud of.
We try our best to make the customer experience is good as possible, from the ease of using the website to a question by email answered quickly. We are a small, family run company and we are normal people! We care if can’t decided which stick to buy for a present and we care that you need a walking stick delivered for tomorrow morning.
Mistakes do happen occasionally, they always will, regrettably, as the famous adage (Murphy’s Law) states, “Anything that can go wrong will go wrong”. The difference is, we do care when this happens and we will always try to fix things straight away. For example, you won’t have to wait six months for a refund for an exchanged walking stick. Returns and exchanges are processed straight away so you don’t need to worry. Actually this is easy for us as we do not get very many, which is good.
Here is a recent letter sent in from a customer who received a broken walking stick, damaged in transit:
“Further to telephone conversation of Monday 8th regarding delivery of damaged Morocco Derby Walking Cane, I enclose a photograph of this item as requested. Today I received a replacement Morocco Derby Cane. I would like to thank you for providing a swift and positive response to resolving this matter.
I shall certainly recommend your company to family and friends without reservations regarding the excellent products and service you provide.
We have been working with one of our suppliers for eight years now so we have a good relationship with them. Emily’s dad makes some of the handmade walking sticks, and a local artist makes some as well. The hand carved commission walking sticks are made by a very skilled artist in Derbyshire. Our other suppliers are also lovely people who we have met and talked with and we are very happy to work with them.
So, our suppliers are trustworthy and good people, we are conscientious workers, we are easy to contact and will answer your questions by telephone or email and we like to keep the website up to date and add new products as we come across them.
We have a good Google presence and we advertise so you should always be able to find Walking Sticks Online on the web. We have recently translated the site into french and german and you will find all of our walking sticks available to buy on Amazon. You can find out about special offers and other news on our Facebook page and you can request a catalogue to be sent to your house if you would like to leaf through a paper version or show your friends.
We also listen to our customers and like to hear about new ideas, so if you have any suggestions then please do email us