I love receiving these kind of emails:
“I would like to thank you for the excellent service provided. The prompt response to my phone call and the manor in which you dealt with it is remarkable.
The stick arrived yesterday and I would have no hesitation in recommending your company to all my friends .
“Walking stick received okay thank you. Just the job!
“Many thank for the two informative e-mails and for the
superb service – my order has just arrived!
We are a small family run business and really appreciate all feedback so that we can improve our products and services. Rest assured, we do act on all comments we receive.
The best way to leave comments is to email them to us. Then we have a written record in the inbox and can act on the comments swiftly and efficiently. Many thanks for taking the time to do this.