We use Royal Mail to send the majority of our orders and we think they are excellent! Deliveries reach their destinations the next day in over 90% of cases on a first class delivery service. The Special Delivery next day and Saturday delivery service is guaranteed and the only time in our experience that this didn’t happen was during the snow in January 2010 (a national disaster!)
Unfortunately, our standard length walking sticks are too long to send by Royal Mail so we use a courier instead. This is why our postage and packing fees may seem high for a light object, especially a stick like a carbon fibre cane weighing just 230 grams. Our courier prices are the cheapest and most reliable we can find and thankfully, the weight limit is quite high so that we can send 1 or 20 sticks for the same price which is of course passed on to our customers.
We are always looking for ways to improve and provide a better value for money service, so if you know of or work for a courier company that can deliver parcels over 100cm in length please contact us to tell us about them.
If we can use a cheaper (but still reliable) courier we will of course pass the savings onto our customers.
Many thanks in advance for any help you can give.
We are pleased to announce the launch of our new-look website. We have added some new products, such as umbrella sticks, shopping trolleys and quad canes.
We have also added some new and improved features to make shopping with us easier and enabling you to share your finds with others. We have improved our contact us function into a better form so that you can email us from any computer, not just your own. You can also tell a friend using another easy online form if you find something on our site that you want to share with somebody.Lastly, you can now request a catalogue that we can post to any address so that you can browse through our range of walking sticks at your leisure or share it with someone that isn’t online.I you think we have missed something or there is something else you would like us to feature on the website, please do contact us!
Here’s wishing all or our customers a very Happy 2009 from everyone at Walking Sticks Online!
Thank you for your custom in 2008 and we hope it continues into 2009!
We will be launching a number of new products this year, sowatch this space. If you have signed up to receive monthly email newsletters from Walking Sticks Online, then you can keep up to date with new products and promotions easily.
New for 2009! We are working on a zero-rate VAT form for registered disabled, enabling a complete VAT deduction before buying a walking stick. This should be finished by the end of January.
Also new for 2009, handmade country sticks and thumbsticks from Norfolk. Beautiful handmade sticks with interesting handles such as Ram’s horn, Stag’s horn with whistle (for calling the dog!). If there is a type of stick you would especially like; i.e 4 ft 10 inches high, made from Hazel with a Rose wood handle in a particular shape, then our stick-maker in Norfolk can make it for you. We have wanted to offer a bespoke walking stick service for a while because we have had a number of requests, and this year we can!
So, Happy New Year again and watch out on those icy pavements!