Q. How long will it take for my walking stick to arrive?
A. You can choose from standard (25-4days) or express next working day delivery at the checkout.
Q. How much will delivery cost?
A. Delivery is calculated by weight of the goods, postage method and packing costs. This is displayed at the shopping basket page. Most sticks cost £5.95 to send to addresses in the UK, other walking sticks, such as the folding handbag sticks, are £3.65.
Q. How do I return an item for a refund or an exchange?
A. Yes you can. Please see our returns page for details of where to send your walking stick back to and our exchange and refund policy.
Q. Can I pay for my walking stick by cheque?
A. Yes. Please make cheques payable to Emilyhannah Ltd and send it with your desired walking stick order (including the item code), your name and address to Emilyhannah Ltd, 101 Burnside, Cambridge CB1 3PA, United Kingdom
Q. Why do I need to give my telephone number and email address?
A. www.walkingsticksonline.co.uk is an internet based store. Everything that we do is based online for efficiency and savings that we can pass on to our customers. We need to be able to contact you by email or phone if there is something wrong with the order, i.e the postcode is wrong. You will also be automatically sent a confirmation email with your unique order reference number that you will need to quote in all correspondance with us.
Q. How long are your walking sticks?
A. Most of our walking sticks are a standard 36" or 91cm long unless otherwise stated as adjustable or extra long.
Q. What is the maximum weight limit?
A. Most of our walking sticks have been tested to 15 stone. The seat sticks are slightly more and their weight limits are displayed on each of the product pages
Q. Can the sticks be cut down to the ideal height?
A. All wooden walking sticks can be adjusted with a household saw. A rubber ferrule can then be easily pushed on to the tip, or a steel ferrule tacked in.
Unfortunately we cannot offer this service.
Q. Can I have my stick engraved?
A. The sticks cannot have an engraved plate attached as they would crack due to the amount of bending needed as the shafts are narrow.
Pyrography can be used to “burn” details onto sticks, however we do not offer this service.
Q. Can I have my order gift wrapped?
A. The sticks that you can have gift wrapped will have the option for you to tick when you buy them online. At the moment this includes all of the folding walking sticks, the brass canes and the crutch handled adjustable canes.
Size
Size