We use Royal Mail to send the majority of our orders and we think they are excellent! Deliveries reach their destinations the next day in over 90% of cases on a first class delivery service. The Special Delivery next day and Saturday delivery service is guaranteed and the only time in our experience that this didn’t happen was during the snow in January 2010 (a national disaster!)
Unfortunately, our standard length walking sticks are too long to send by Royal Mail so we use a courier instead. This is why our postage and packing fees may seem high for a light object, especially a stick like a carbon fibre cane weighing just 230 grams. Our courier prices are the cheapest and most reliable we can find and thankfully, the weight limit is quite high so that we can send 1 or 20 sticks for the same price which is of course passed on to our customers.
We are always looking for ways to improve and provide a better value for money service, so if you know of or work for a courier company that can deliver parcels over 100cm in length please contact us to tell us about them.
If we can use a cheaper (but still reliable) courier we will of course pass the savings onto our customers.
Many thanks in advance for any help you can give.